American Public Works Association Accreditation
Striving to become an outstanding provider of services to the Berkeley community, the Public Works Department has become the first in California to achieve national re-accreditation. Awarded by the American Public Works Association (APWA), accreditation requires compliance with over 400 "best practices". The department started evaluating itself against these standards in October 1998. Areas found deficient were improved and the initial accreditation was officially awarded in December 2000.
The award is granted for three years with a mandatory annual update demonstrating continuous service improvement. Renewal of accreditation requires meeting even higher standards of performance. The department has now met these higher standards and qualified for re-accreditation.
The APWA standards cover all areas of public works services, from emergency readiness to street repair, sewer maintenance, stop sign location, and quality of garbage collection. For example, Standard 6.2 requires that procedures be established for communicating with the public, "To facilitate communication, a clear tracking system ensures that all communication or queries from the public, whether written or verbal, are recorded, dated, tracked, and answered. The procedure outlines the method and timing of response to ensure that all communications are answered in a timely way."
Further information concerning APWA accreditation is available at their website at www.apwa.net/About/Accreditation.
of the Accreditation Committee
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