Department of Information Technology
Department of Information Technology

 Welcome to Help Desk



The Help Desk is the front line of technical support available to City employees. Telephone and e-mail queries are answered to facilitate employees utilization of network resources. Technical staff also researches problems for users, and makes on-site calls when necessary. There is an emergency Help Desk phone number for nights and weekends.

The Help Desk coordinates training in all standardized programs. When sweeping changes are made to City Information Technology, such as conversion to a new e-mail system, training is arranged en masse. The City encourages all employees to attend regular computer training sessions in order to use information technologies effectively.

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Department of Information Technology, 2180 Milvia Street, Berkeley, CA 94704
Questions or comments? Email: helpdesk@cityofberkeley.info Phone: (510) 981-6525
(510) 981-CITY/2489 or 311 from any landline in Berkeley
TTY: (510) 981-6903
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