Customer Service
Customer Service

 

Residential Preferential Parking Renewal FAQs


1. When will my Residential Preferential Parking permit and Visitor permit expire?
All Residential Preferential Parking permit and Visitor permits expire on June 30th.
To avoid citations, renew your permits online or postmark your renewal envelope by May 31st in order to receive your permit by July 1st. You may renew online or by mail. To renew in person visit our Customer Service Center at 1947 Center Street, Monday through
Thursday 8:30 am – 4:00 pm (This office is closed on Fridays and City Holidays). 

2. Who can renew their 2015 Residential Preferential Parking (RPP) permit and/or Visitor permit online?
Berkeley residents who have received their renewal letter in the mail that contains their login information (account number and PIN) can renew their existing annual RPP permit online.  With their online renewal, residents can also purchase up to twenty (20) one-day Visitor parking permits per permitted vehicle. 

3. How much does a 2015 Residential Preferential Parking permit cost?
The 2015 Residential Preferential Parking permit cost $45.00.

4. May I purchase Visitor Parking permits online? If so, how many and what is the cost?
Community members may purchase up to twenty (20) one-day Visitor parking permits per permitted vehicle online, ONLY at the time of your annual permit renewal. The cost per Visitor permit is $2.25.  

5. I currently have a delinquent citation. May I still renew my 2015 Residential Preferential Parking permit and/or Visitor permits online?
You may pay citations online when renewing your Annual RPP permit. You may also visit www.cityofberkeley.info/parkingcitations to pay citations.  For more payment options, information or to pay your citation by phone, please call:  866-226-9288. All delinquent parking citations must be paid prior to renewing your 2015 Residential Preferential Parking permit.
 

6. Is there a convenience fee to renew my 2015 Residential Preferential Parking permit and/or Visitor permit online?
Community members will not be charged a convenience fee when renewing 2015 Residential Preferential Parking permit and/or Visitor permits online.

7. I currently have a 2014 Residential Preferential Parking permit but have not received my 2015 in the mail.  Can you confirm the date and address for my renewal?
It may take between 3-4 weeks to receive your permits in the mail.  Permits are mailed to the address on file from last year and no changes have been made.  If there are changes to your address please immediately notify Customer Service by calling 510-981-2489. 
 

8. I am scheduled to travel abroad.  Can I bring my renewal form into the Customer Service Center?  Will I still be required to provide a copy of my current DMV registration?
Please complete the front of the notice and visit our Customer Service Center at 1947 Center Street.  You may pay by cash, check, or credit card (Visa and MasterCard accepted). Our Counter is open to serve you Monday through Thursday 8:30 am – 4:00 pm. (This office is closed on Fridays and City Holidays) A copy of your current DMV registration is required. 

9. I am receiving an error notice when trying to renew online.  Who do I contact?
Please contact the Customer Service Center at (510) 981-2489. 

10. Can I call Customer Service/311 and renew through them if I provide my account number and PIN?
RPP permits cannot be renewed by phone. You may renew online, by mail or you may renew in person by visiting our Customer Service Center at 1947 Center Street Monday through Thursday 8:30 am – 4:00 pm (This office is closed on Fridays and City Holidays). 

11. I lost or never received my 2015 Residential Preferential Parking permit renewal notice. How can I obtain my account number and PIN?
Please contact the Customer Service Center at (510) 981-2489 in order to receive a reprint of your renewal notice.  Renewal notices will only be mailed to the registered address on file.

12. Where do I place my Residential Preferential Parking permit and 1-Day Visitor permits?
Annual permits must be affixed to the left rear bumper of the designated vehicle. Visitor permits must be displayed (hung) on the rear view mirror facing forward.

13. If I purchase a new vehicle during the year, do I need to obtain a new Residential Preferential Parking permit?
A new permit is required when you purchase a new vehicle.
Please Note: All vehicles must be registered to a valid residential address within the City of Berkeley in order to receive Residential Preferential Parking (RPP). Also, please be
aware that RPPs are not transferable between vehicles, nor are they refundable.
             
14. What should I do if I move from one RPP area of the City to another?
Community members have to purchase a new RPP permit if they move from one RPP area to another. 

15. Are Visitor permits valid throughout the City?
Visitor permits are valid only for the RPP area for which they were purchased. Visitor permits do not allow parking at colored curbs or tow away zones, during street sweeping times, or other limited zones or at parking meters.

16. May I apply for a new Residential Preferential Parking permit online?
Currently, you may only renew Residential Preferential Parking permits online.  Applications for new permits are not accepted online.

17. How long will it take to receive my 2015 Residential Preferential Parking permit and/or Visitor permits after renewing online?
It may take between up to 3-4 weeks to receive your permits in the mail after renewing online. 

18. Can I go back online to purchase single day permits after I already purchased my annual permit?
You may purchase one-day visitor permits online ONLY at the time of your annual permit renewal. 

19. The area on my renewal is not correct?  Can I still renew online?
Community members should not renew your permit until all incorrect information is immediately corrected. 
Please visit our Customer Service Center at 1947 Center Street Monday through Thursday 8:30 am – 4:00 pm (This office is closed Fridays and City Holidays).

 

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