Customer Service
Customer Service

 

Online Parking Citation Payment: Frequently Asked Questions

  1. What does the Parking Ticket Payment System allow me to do?

  2. What if I don’t have my citation number?

  3. Why isn’t my parking citation in the system?

  4. Why won't the website let me pay my citation?

  5. Why does more than one parking citation show? Do I have to pay them all?

  6. How does the Online Parking Ticket Payment System work?

  7. Is online payment secure?

  8. How do I contest my citation?

  9. Why is there an additional online transaction fee of $2.00?

  10. When are in-person hearing scheduled? 

  11. Can a customer request a specific date for a hearing?

  12. How long does it take to be scheduled once it is requested?

  13. Can a customer request the hearing by phone or online? 

  14. What are the procedures for rescheduling and how often can you reschedule a hearing?

  15. When will the hearing schedule be posted?

  16. Where will the list be posted?

Go to Online Service Center to pay your parking ticket 

 


1. What does the Parking Ticket Payment System allow me to do? 

The Parking Ticket Payment System allows you to perform web inquiries and to pay parking citations. Your citation number can be located on the original ticket or on the Notice of Violation letters. Enter the citation number, and then click on “Next Step.” You do not need to enter zeros before the citation number. Citation numbers begin with 5, 8 or 1.

You may pay your citation with Master Card or Visa using the 24-hour IVR payment system at (866) 226-9288; or in person Monday through Thursday from 8:30 a.m. - 4:00 p.m. at the Customer Service Center.

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2. What if I don’t have my citation number?

For the security of your personal information, this site will only perform searches on the citation number. If you don’t have your citation number you can call Customer Service toll-free at (866) 226-9288.

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3. Why isn’t my parking citation in the system?

If you just received your citation, unfortunately you will not be able to make an online payment until it is downloaded to the site. If a Parking Enforcement Officer issued your citation, it will have a black stripe at the top of the citation. These citations begin with the number 5 or 1.  These citations normally get downloaded daily but in some cases may take a couple of days before it is available for payment online.

Police Officer issued citations will be yellow, handwritten and the citation number is on the bottom of the citation. These citations usually begin with the number 8. These citations can take up to 3 weeks before they will be available for payment online.

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4. Why won't the website let me pay my citation?

Sometimes the online system may not be available for making inquiries or accepting payments. If you are unable to access the On Line Parking Ticket payment site it should be available within one or two hours.

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5. Why is more than 1 parking citation displayed? Do I have to pay them all?

If other citations exist on the same vehicle (same license plate, same owner) as the primary citation, they will be displayed as a courtesy. You may elect to pay any or all of the parking citations by clicking the box next to each citation you want to pay.

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6. How does the Online Parking Ticket Payment System work?

Once you have selected the citation/s to be paid by placing a check in the box next to the citation number, click on “Next Step” and you will be asked for your credit card information. You will need to complete credit card information and then will be asked to review the information to determine if it is correct. If the information you entered is correct, click “OK.” Your credit card information will be validated, and the amount of the charge will be submitted. 

If the credit card information is valid and sufficient approval is received for the amount you are paying, your credit card company will issue an approval to the site. The payment will be immediately applied to the citation, and you will see the charge on your next credit card statement. You should print the online receipt for your records, or you can also receive an email receipt if you enter an email address. A $2.00 online transaction fee is charged per transaction, and you can pay multiple citations in a single transaction.

Your online transaction will appear on your statement as “Ci Berkeley Online Pay” or if your payment was made using the IVR payment option, it will appear on your statement as “Ci Berkeley Tel-Pay. If you have questions concerning your payment, please contact Customer Service at (866) 226-9288.

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7. Is online payment secure?

This site uses a 128-bit encryption, which is the highest level of encryption security available. This is the same security used on all web payment applications. This site does not store any information about your credit card. Once an approval or rejection is received, the information is purged from the system.

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8. How do I contest my citation?

You must contest your citation within the first 21 calendar days following its issuance.  You may contest your citation one of three ways.

City of Berkeley, Citation Processing Center
P.O. Box 54017
Los Angeles, CA 90054-0017

Be sure to include any supporting evidence such as pictures, statements from witnesses, receipts or any other documentation to assist in the review of your citation. If you are contesting a citation, there is no payment necessary until a final Notice of Decision has been made on your citation. If you have any questions, please call Customer Service at (866) 226-9288.

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9. Why is there an additional online transaction fee of $2.00?

The $2 convenience fee is set by our online payment vendor and covers items such as online security, system maintenance, and the higher credit card processing fee banks charge for web payments. Payments on the web can be made after our office closes until midnight, and for those customers who have waited until the last minute to pay, it is much cheaper to pay the $2 fee than to wait until the next business day and pay the $30 late fee. This is just one option and you are also able to pay by mail, phone or in person. Also, remember that you can pay multiple citations in a single online transaction.

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 10. When are in-person hearing schedule?

In-person hearings will be scheduled as follows:

  • Monday 9:30 am - 12:30 pm and Wednesday noon - 4:00pm

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11. Can a customer request a specific date for a hearing?

A customer does not have the right to choose his hearing date.  The dates for the hearings are chosen on a first come basis.

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12. How long does it take to be scheduled once it is requested?

The hearings are usually scheduled three weeks after the request is received and will always be within 90 days of the request for hearing.

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 13. Can a customer request the hearing by phone or online?

The dates for the hearing are only by mail.

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 14. What are the procedures for rescheduling and how often can you reschedule a hearing?

Once a hearing has been scheduled, it can only be rescheduled one time.  The request to reschedule a hearing is done by calling 1-866-226-9288.

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15. When will the hearing schedule be posted?

The hearing schedule will be posted the day before the hearing.

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 16. Where will the list be posted?

The hearing list will be posted on the window on the hearing room and on the pillar in the lobby at 1947 Center St.

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